Refund policy
Due to the custom and made-to-order nature of The Nail Boss products, all sales are final.
Because each set is created using the sizing and design details provided by the customer, I do not accept returns or exchanges for:
- Incorrect sizing submitted by the customer
- Change of mind
- Color/design preference changes after production begins
- Normal handmade variations
- Damage caused by improper application, removal, or wear
If your order arrives damaged, defective, or incorrect due to an error on my part, please contact me within 3 days of delivery with photos of the issue so I can review it and make it right.
Custom order cancellations may only be accepted before production begins. Once production has started, the order cannot be canceled or refunded.
Please double-check your sizing and order details before submitting your order.
The Nail Boss LLC reserves the right to review refund/replacement requests on a case-by-case basis.